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Senior End User Compute Lead

1 month ago

Nottingham, Nottingham, United Kingdom Capital One Full time

About the Role

We are seeking a Senior End User Compute Lead to manage, troubleshoot, develop, and operate End User Services platforms, including Endpoint Management, Collaboration Tools, and Digital Signage. Knowledge of DaaS, including AWS Workspaces, is beneficial. The ideal candidate will have a broad range of technical skills and excellent communication abilities to ensure our internal IT environment operates optimally.

You'll Work On

  • Development and implementation of new systems and solutions for the UK business
  • Providing 3rd line support for internal IT systems
  • Providing 3rd line support for end user devices, including Windows, MacOS, iOS, and Android
  • Training, support, and mentorship to the EUS team
  • Ensuring IT standards are maintained and managed
  • Documentation of all setups and processes, influencing and designing process for new technologies
  • Technical point of contact for EUS systems
  • Working with 3rd party vendors for system maintenance and upgrades, while working with management to define and provide business solutions

We're Looking For

  • Expert in managing and designing systems and services in the end user space within a regulated industry
  • Background in centralised device management with MDM tools, such as Microsoft Intune, Jamf Pro, and VMWare Workspace One
  • Experience of network principles and standards
  • Experience of working in a geographically dispersed team and effectively communicating to a diverse audience
  • Exposure of AWS Cloud
  • Exposure of ITIL framework
  • Exposure of Agile working methodologies
  • Ability to plan and manage projects, workloads, and stakeholders
  • Excellent oral and written communication skills

What's in it for you

Capital One offers a rewarding role contributing to the organisation's transformation. We provide strong and diverse career progression, investing in developing great people through our Capital One University training programmes. Our benefits include a pension scheme, bonus, generous holiday entitlement, and private medical insurance, with flexible benefits available.

Where and how you'll work

This is a permanent position, and you can be based in either our Nottingham or London office. We've adopted a flexible hybrid working model, allowing you to work in your own way while providing great spaces for in-person collaboration.