Data Services Team Leader

4 weeks ago


Nottingham, Nottingham, United Kingdom Society for Learning Analytics Research Full time

The Society for Learning Analytics Research is seeking a skilled Data Services Team Leader to join our Student Engagement & Analytics Team. This three-year post plays a vital role in the University's mission to improve social mobility.

The team leader will direct a team of 6 term-time callers to contact students identified as being at risk of early departure, offering coaching support and referring students to colleagues as required. The team leader has two essential roles:

  1. Supporting the day-to-day service, ensuring alerts work properly and leading the callers: recruitment, direction, professional development, etc.
  2. Developing the service: currently, we use Excel to manage the case load. The team leader will research and implement new operational systems, working across both day-to-day operations and strategic change.

This is an excellent development opportunity for someone who is good at leading a team and has sufficient understanding of organisational processes and change.



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