People Services Team Leader

3 weeks ago


Nottingham, Nottingham, United Kingdom Oakleaf Partnership Full time

As a key member of our vibrant People Services Team at Oakleaf Partnership, you will have the opportunity to drive excellence in customer service and ensure a positive colleague experience.

This fast-growing and award-winning financial services organisation is looking for a People Services Team Leader to help them deliver exceptional support to approximately 4,000 colleagues and managers across the organisation.

As a People Services Team Leader, you will lead a dedicated team, focusing on driving excellence in customer service and ensuring a positive colleague experience.

Key Responsibilities:

  • Lead and manage a small team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements (SLAs).
  • Drive excellent customer service through various channels, promptly resolving queries.
  • Organise and coordinate daily tasks for your team, balancing workloads across activities.
  • Ensure quality in all communications and adherence to data protection regulations.
  • Implement continuous improvement initiatives, maximising the use of technology.
  • Collaborate with the wider People team to enhance employee engagement and support.
  • Oversee people administration related to acquisitions and administer key company benefits.

You will be joining a supportive and inclusive culture and, in addition to a competitive salary, we offer:

  • Competitive holiday allowance with the option to buy additional days.
  • Death in Service benefit (x4 salary).
  • Company pension scheme and generous parental leave.
  • Flexible benefits package and discounts on various services and products.
  • Comprehensive learning and development opportunities.
  • Commitment to environmental sustainability and community support.

Submit your application today and take the next step in your career.



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