People Services Team Leader
3 weeks ago
As a key member of our vibrant People Services Team at Oakleaf Partnership, you will have the opportunity to drive excellence in customer service and ensure a positive colleague experience.
This fast-growing and award-winning financial services organisation is looking for a People Services Team Leader to help them deliver exceptional support to approximately 4,000 colleagues and managers across the organisation.
As a People Services Team Leader, you will lead a dedicated team, focusing on driving excellence in customer service and ensuring a positive colleague experience.
Key Responsibilities:
- Lead and manage a small team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements (SLAs).
- Drive excellent customer service through various channels, promptly resolving queries.
- Organise and coordinate daily tasks for your team, balancing workloads across activities.
- Ensure quality in all communications and adherence to data protection regulations.
- Implement continuous improvement initiatives, maximising the use of technology.
- Collaborate with the wider People team to enhance employee engagement and support.
- Oversee people administration related to acquisitions and administer key company benefits.
You will be joining a supportive and inclusive culture and, in addition to a competitive salary, we offer:
- Competitive holiday allowance with the option to buy additional days.
- Death in Service benefit (x4 salary).
- Company pension scheme and generous parental leave.
- Flexible benefits package and discounts on various services and products.
- Comprehensive learning and development opportunities.
- Commitment to environmental sustainability and community support.
Submit your application today and take the next step in your career.
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