Customer Service Team Leader

4 days ago

Nottingham, Nottingham, United Kingdom Domestic & General Service GmbH Full time
Unlock Your Potential as a Sales and People Leader

We are currently seeking an experienced Sales and People Leader to join our Inbound Sales Team as a Contact Centre Team Leader. As a key member of our team, you will be responsible for leading and developing a high-performing team to achieve outstanding results.



About the Role

This is an exciting opportunity for a commercially minded individual with a passion for coaching and developing teams to take on a challenging role in a fast-paced and agile environment.



Your Key Responsibilities

  • Lead and develop a high-performing team to achieve outstanding sales results
  • Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
  • Be open to innovation, understanding the principles of change management and coaching others through change
  • Work effectively under pressure, remaining focused on sales performance during busy periods
  • Understand the role employee engagement plays in commercial performance and workplace culture


About Us

Domestic & General is a creative, fast-moving and exciting company going through a period of transformational change where customers are at the heart of everything we do. We are proud of our 100-year legacy and excited about our future growth plans.



What We Offer

  • Competitive basic salaries for our Contact Centre Team Leaders
  • An enhanced benefit package
  • A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
  • Great progression and development opportunities within the contact centre and wider business


Working with Us

The role will be a mix of office and home-based working, offering 37.5 hours per week on a rotational shift pattern between 8am and 8pm, Monday – Sunday.



Benefits

  • Comprehensive training with clearly defined career progression opportunities
  • Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan – employer-funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer-funded cover of 4x basic salary
  • Employee discounts – Free Sky TV package and discounted mobile packages, together with a range of discounts for 100s of online and high street retailers
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes


Equality and Diversity

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.

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