People Services Director

3 days ago

Nottingham, Nottingham, United Kingdom Oakleaf Partnership Full time

About the Role:
As a People Services Team Leader, you will lead a dedicated team, focusing on driving excellence in customer service and ensuring a positive colleague experience. This fast-growing and award-winning financial services organization is looking for a People Services Team Leader to help them deliver exceptional support to approximately 4,000 colleagues and managers across the organisation. You'll lead, motivate, and develop your team while handling a high volume of work efficiently. This role requires strong multitasking and prioritization skills to ensure high-quality service delivery.

Key Responsibilities:
• Lead and manage a small team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements (SLAs).
• Drive excellent customer service through various channels, promptly resolving queries.
• Organise and coordinate daily tasks for your team, balancing workloads across activities.
• Ensure quality in all communications and adherence to data protection regulations.
• Implement continuous improvement initiatives, maximizing the use of technology.
• Collaborate with the wider People team to enhance employee engagement and support.
• Oversee people administration related to acquisitions and administer key company benefits.

You Will Be Joining:
A supportive and inclusive culture, with a competitive salary, and a range of benefits, including a competitive holiday allowance, death in service benefit, company pension scheme, and generous parental leave.

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