Data Services Team Leader: Strategic Analytics Coordinator
1 day ago
The Society for Learning Analytics Research is seeking an experienced professional to fill the role of Data Services Team Leader: Strategic Analytics Coordinator. This three-year position plays a crucial part in the University's mission to enhance social mobility.
Located in the Student Engagement & Analytics Team, this team leader will oversee a group of six term-time callers who contact students identified as being at risk of early departure. These calls offer coaching support and refer students to colleagues such as Student Support Services or personal tutors as needed. Early analysis of a proof-of-concept pilot indicates that these calls have had a positive impact on students at risk.
The team leader has two key responsibilities:
- Supporting day-to-day operations, ensuring alerts function correctly and leading the callers through recruitment, direction, and professional development.
- Developing the service by integrating the current Excel-based system into a comprehensive CRM solution.
This position requires excellent leadership skills, along with sufficient understanding of organisational processes and change management capabilities to research and implement new operational systems. The successful candidate will excel in managing both day-to-day activities and strategic initiatives.
We anticipate the salary for this role to be around £45,000-£55,000 per annum, commensurate with experience. If you are passionate about learning analytics and have a proven track record of driving change within organisations, we encourage you to apply for this exciting opportunity.
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