Student Experience Team Leader

1 month ago


Nottingham, Nottingham, United Kingdom Unite Students Full time
Student Experience Team Leader

Are you passionate about delivering exceptional customer service and care? Do you have a knack for leading a team and creating a welcoming community? We're looking for a Student Experience Team Leader to join our team at Unite Students.

About the Role

As a Student Experience Team Leader, you will be responsible for the day-to-day operation of one of our properties. You will lead a small team of Student Experience Team Members, supporting them in their roles and helping them to reach their potential. You will also be responsible for ensuring the safety and security of the building and the students while on duty.

Key Responsibilities
  • Support the day-to-day activities of the team, including delegating tasks and setting targets
  • Responsible for the safety and security of the building and the students while on duty
  • Support the training and development of your team members to help them reach their potential
  • Make sure your team provides a welcoming reception to all the students who call our building home and accountable for your team's responsiveness to solving our students' problems
  • Work with managers and partners to support our students' wellbeing should they find themselves in vulnerable or difficult situations
  • Organise events to create and build an inclusive community where our students can relax and be themselves
  • Proactively drive local sales activity against given targets
What We're Looking For
  • You are able to delegate tasks fairly, bearing in mind your team's strengths and weaknesses
  • You are hardworking and willing to get stuck in alongside your team
  • You are a confident operator ready to take the first step into leadership
  • You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
  • You remain calm and focussed, even in difficult or pressurised situations
  • You have the ability to find a solution to a new situation or challenge
  • You are confident working both alone on your own or as part of a team
  • You understand and respect the diversity of others' cultures, beliefs, and backgrounds
What You'll Get in Return
  • A discretionary annual bonus so you can share in the company's success
  • 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
  • A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
  • Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
  • Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
  • Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more


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