Senior End User Compute Lead
4 weeks ago
About the Role
We are seeking a highly skilled Senior End User Compute Lead to join our team at Capital One. As a key member of our IT department, you will be responsible for the management, troubleshooting, development, and operation of our End User Services platforms.
Your Key Responsibilities
- Design and implement new systems and solutions for our UK business
- Provide 3rd line support for internal IT systems and end user devices
- Train, support, and mentor the EUS team
- Ensure IT standards are maintained and managed
- Document all setups and processes, and influence and design processes for new technologies
- Be the technical point of contact for EUS systems
- Work with 3rd party vendors for system maintenance and upgrades, and work with management to define and provide business solutions
What We're Looking For
- Expertise in managing and designing systems and services in the end user space within a regulated industry
- Background in centralised device management with MDM tools such as Microsoft Intune, Jamf Pro, and VMWare Workspace One
- Experience of network principles and standards
- Experience of working in a geographically dispersed team and effectively communicating to a diverse audience
- Exposure to AWS Cloud, ITIL framework, and Agile working methodologies
- Ability to plan and manage projects, workloads, and stakeholders
- Excellent oral and written communication skills
What's in it for You
As a Senior End User Compute Lead at Capital One, you will have the opportunity to work on a wide range of exciting projects, develop your skills and expertise, and contribute to the success of our business. We offer a competitive salary, benefits package, and opportunities for career progression and professional development.
Where and How You'll Work
This is a permanent position and can be based in either our Nottingham or London office. We've adopted a flexible hybrid working model, which creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration. You'll be based in our offices 3 days a week on Tuesdays, Wednesdays, and Thursdays.
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