Senior UX Researcher

3 weeks ago


Nottingham, Nottingham, United Kingdom Health Research Authority Full time

The successful candidate will be responsible for leading a user research team, conducting user research activities, and providing training and mentorship for user researchers within the organisation. The post holder will ensure the team generates new and useful user insights through qualitative research, using agile research methodologies, and translating these into features and actions that will enable our services to develop and iteratively improve their digital services for customers.

The ideal candidate will have extensive qualitative and quantitative research experience, with a proven track record of working collaboratively to carry out user experience research projects in an Agile working environment. They will have experience of Government Digital Service (GDS) user research standards and demonstrable user experience research and insight experience gained within a service organisation.

The post holder will:

  1. Lead and conduct pro-active user experience research projects, including the creation of user research deliverables to provide in-depth, actionable insight.
  2. Plan, design and conduct interviews, workshops and usability testing sessions to support the design and development of digital services.
  3. Lead the user research process from developing the research methodology and user recruitment scripts through to analysis and user research outputs.
  4. Conduct in-house user research with users to test concept developments and prototypes using a wide range of quantitative and qualitative research methodologies.
  5. Take an innovative approach to ensure that all customer groups are represented in the user research.
  6. Work collaboratively with the project team, designers and developers to turn user data into actionable product/service requirements.
  7. Effectively deliver user research projects within deadlines and maintain a focus on results.

The Health Research Authority is committed to creating an inclusive workplace that promotes and values diversity. We welcome applications from candidates who can bring different ideas, perspectives, and backgrounds to our team.

This role sits within HRA Digital, a collaborative and supportive team responsible for developing, delivering and supporting complex solutions within the HRA's portfolio of UK-wide information systems for health and care research.



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