Technical Service Desk Engineer

2 days ago


Oxford, Oxfordshire, United Kingdom CV-Library Full time
Job Summary:

An exciting opportunity has arisen for a skilled 1st Line IT Support Technician to join our team in Oxford, Oxfordshire.

About the Position:
  • We are looking for a highly motivated individual to manage IT incidents and customer requests, meeting service level agreements, and maintaining accurate records.
Main Responsibilities:
  1. To effectively manage all incidents and customer requests from receipt to resolution and closure, adhering to service level agreement standards.
  2. Promptly complete administrative tasks and maintain accurate records of site information using IT Service Management tools.
  3. Ensure the promotion of best practices and adherence to change control process.
  4. Achieve accurate planning and organisation of a working week.
  5. Regularly review scorecard with Team Lead.
Required Skills and Qualifications:
  1. Proven experience in using Windows Server/Active Directory.
  2. Experience in using Office 365 Admin.
  3. Knowledge of Cloud support (desirable).
  4. Ability to work with Service Level Agreements.
  5. Strong Timekeeping and Administration skills.
Benefits and Incentives:
  • Access to a comprehensive training platform.
  • Ongoing skills assessment and progression plans.
  • Partnership with Microsoft Gold and Google.
  • Training courses, certifications, and exams from leading technology providers.
  • One-on-one training sessions.
  • Company-sponsored healthcare options.
  • Performance-based incentives, including extra holiday time and vouchers.
  • Team-building and social activities.

The estimated salary for this position is £35,000 - £45,000 per annum, based on experience.



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