Technical Service Desk Engineer
2 days ago
An exciting opportunity has arisen for a skilled 1st Line IT Support Technician to join our team in Oxford, Oxfordshire.
About the Position:- We are looking for a highly motivated individual to manage IT incidents and customer requests, meeting service level agreements, and maintaining accurate records.
- To effectively manage all incidents and customer requests from receipt to resolution and closure, adhering to service level agreement standards.
- Promptly complete administrative tasks and maintain accurate records of site information using IT Service Management tools.
- Ensure the promotion of best practices and adherence to change control process.
- Achieve accurate planning and organisation of a working week.
- Regularly review scorecard with Team Lead.
- Proven experience in using Windows Server/Active Directory.
- Experience in using Office 365 Admin.
- Knowledge of Cloud support (desirable).
- Ability to work with Service Level Agreements.
- Strong Timekeeping and Administration skills.
- Access to a comprehensive training platform.
- Ongoing skills assessment and progression plans.
- Partnership with Microsoft Gold and Google.
- Training courses, certifications, and exams from leading technology providers.
- One-on-one training sessions.
- Company-sponsored healthcare options.
- Performance-based incentives, including extra holiday time and vouchers.
- Team-building and social activities.
The estimated salary for this position is £35,000 - £45,000 per annum, based on experience.
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