Service Desk Operations Assistant

1 week ago


Oxford, Oxfordshire, United Kingdom Eden Brown Full time

As a Service Desk Operations Assistant, you will be instrumental in supporting the delivery of exceptional customer experiences at Eden Brown. You will be responsible for handling customer inquiries, resolving issues promptly, and ensuring seamless communication throughout the application process.

About the Position

We are looking for an individual who is eager to develop their skills and expertise in application support. Comprehensive training will be provided, enabling you to excel in this role and take ownership of your responsibilities.

  • Handle customer calls, respond to emails, and engage with clients through multiple channels.
  • Process applications efficiently, using relevant information systems and procedure notes.
  • Collaborate with the team to deliver results-oriented solutions.

The estimated hourly rate for this role is approximately £29, reflecting the specific requirements and expectations of the position.



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