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IT Executive with Global Service Desk Leadership Experience

1 month ago

Oxford, Oxfordshire, United Kingdom Digital Gurus Full time
Job Overview

A leading tech-driven company, Digital Gurus, is seeking an accomplished IT Service Delivery Director to spearhead its service desk operations. This role presents a unique opportunity to lead a dynamic team and drive exceptional end-user experiences.

About the Role

This high-profile position comes with a competitive salary of $120,000 - $180,000 per annum. As a key member of our leadership team, you will be responsible for overseeing service desk operations, developing strategic initiatives, and ensuring seamless collaboration among teams.

Responsibilities:
  • Servicing as a service desk leader, driving innovation and excellence in service delivery.
  • Fostering strong relationships with stakeholders, including third-party vendors and contract teams.
  • Developing and implementing strategies to enhance team performance, efficiency, and productivity.
  • Maintaining open communication channels with cross-functional teams to ensure cohesive operations.

Requirements

To succeed in this challenging yet rewarding role, you should possess the following qualifications:

Required Skills & Qualifications:
  • Demonstrated experience managing service desks and end-user computing teams.
  • Proven track record of collaborating with third-party vendors and contract teams.
  • Exceptional communication and interpersonal skills.

Bonus Points:

In addition to the required qualifications, experience in the following areas would be highly valued:

  • Managing teams across multiple locations and time zones.
  • Participating in migration projects.
  • Managing budgets and resources effectively.