IT Service Desk Technician

12 hours ago


Oxford, Oxfordshire, United Kingdom CV-Library Full time
Job Overview:IT Service Desk Technician
Main Responsibilities:
  1. To handle and resolve IT-related issues and customer requests promptly and efficiently.
  2. Complete administrative tasks, such as paperwork and documentation.
  3. Maintain accurate records of site information using IT Service Management tools.
  4. Ensure adherence to best practices and change control processes.
  5. Effectively manage time to achieve organisational goals.
  6. Regularly review progress with the Team Lead.
Requirements:
  1. Previous experience in Windows Server/Active Directory administration.
  2. Familiarity with Office 365 Admin tools.
  3. Desirable: exposure to cloud support services.
  4. Understanding of Service Level Agreements (SLAs).
  5. Proficiency in Timekeeping and Administration.
About the Job:

This opportunity involves managing IT incidents and customer requests while adhering to SLAs. The ideal candidate will have experience in Windows Server/Active Directory, Office 365 Admin, and cloud support.

What We Offer:
  • A tailored training platform for career development.
  • Personalised progression plans based on assessment results.
  • Partnerships with Microsoft Gold Partner and Google Partner.
  • Ongoing training courses, accreditations, and exams from Microsoft and Google.
  • One-to-One training sessions.
  • Access to company-provided healthcare.
  • Performance-based incentives, including additional holiday days and vouchers.
  • Social and team-building activities.
Location:Oxford, OxfordshireContract:PermanentHours:Full Time

The estimated salary for this role is £35,000 - £45,000 per annum, dependent on experience.



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