Helpdesk Technical Analyst

2 weeks ago


Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time
Service Desk Analyst Job Description
The Oxford University Hospitals NHS Foundation Trust is seeking a skilled Service Desk Analyst to join its team. The successful candidate will be responsible for providing technical support to customer organizations, investigating technical issues, resolving or re-routing support tickets as necessary, and contributing to first-time fixes. The Service Desk Analyst will also perform routine operations, use available tools and systems to monitor and report on regular activities, and provide effective interfaces between users and service providers. Additionally, the ideal candidate will have strong interpersonal and team skills, excellent telephone manner, good listening skills, and the ability to accurately document work.

Main Responsibilities
  • Investigate technical issues and resolve or re-route support tickets as appropriate.
  • Contribute to increasing first-time fixes performed by the Service Desk.
  • Perform routine operations to control data processing, peripherals, and communications equipment.
  • Use available tools and systems to monitor and report on regular activities.
  • Provide an effective interface between users and service providers.
  • Interpret technical manuals and provide training on normal usage of systems, products, and services.

Salary Information

Estimated salary range is £29,970 - £36,843 depending on experience.



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