Technical Helpdesk Advisor
3 days ago
We are excited to offer a challenging and rewarding opportunity for an experienced Technical Helpdesk Advisor to join our team in Oxford, Oxfordshire. With a competitive salary of £22,000 - £26,000 per annum, depending on experience, this is an excellent chance to progress your career in IT support.
About the Role:As a Technical Helpdesk Advisor, you will be responsible for providing technical assistance to our customers via phone, email, or remote access. Your primary goal will be to resolve issues efficiently and effectively, ensuring that our customers receive the highest level of support possible.
Key Responsibilities:- Manage all incidents and customer requests from receipt to resolution and closure.
- Ensure service level agreement standards are met.
- Promptly complete any admin paperwork and documentation.
- Keep accurate records of all site information using IT Service Management tools.
- Promote best practices and adhere to change control process.
- Experience in using Windows Server/Active Directory.
- Experience in using Office 365 Admin.
- Exposure to Cloud support (desirable).
- Experience working with SLA's.
- Experience in Timekeeping and Administration.
- Personalised training platform.
- Skills assessment and personalised progression plans.
- Microsoft Gold Partner and Google Partner.
- Microsoft and Google training courses, accreditations and exams.
- One-to-One training.
- Company healthcare available.
- Monthly performance-related incentives – including additional holiday days and vouchers.
- Social & team building activities.
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