Helpdesk Administrator Position

2 weeks ago


Oxford, Oxfordshire, United Kingdom CV-Library Full time

Job Overview:

We are seeking a highly skilled Technical Support Specialist to join our team in Wantage, Oxfordshire. As a Technical Support Specialist, you will be responsible for ensuring all legislative requirements are adhered to and providing front of house service at client sites.

Salary: £25,000 per annum

Key Responsibilities:

  1. Plan and allocate tasks to technical teams, contractors, directly employed engineers, and other third parties as required
  2. Monitor active jobs and ensure planning and escalations are in place as required
  3. Update the CAFM system accordingly
  4. Collate and prepare operational and performance data for company reports
  5. Communicate with H&S, Compliance, and Property Managers to ensure risk assessments and permits are in place as required

Requirements:

  • Previous experience in a similar role within the Facilities Management industry (desirable)
  • DBS Check (current or applied)
  • Ability to prioritize work effectively and meet business requirements with demonstrable planning and organizational skills
  • Attention to detail and high level of accuracy
  • Ability to communicate across functions at all levels and with confidence

Benefits: 25 days holiday plus bank holidays, company pension, onsite parking, employee recognition scheme



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