Technical Support Specialist
3 days ago
As a Technical Customer Service Advisor at Tripadvisor, you will play a critical role in delivering exceptional customer experiences. You will be part of a dynamic team that is passionate about supporting customers and driving business growth.
About the Company:Tripadvisor is a leading travel site that empowers travelers to unleash the full potential of every trip. With over a billion reviews and opinions, we provide travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do, and where to eat.
Key Responsibilities:- Handle English & Italian emails, calls, or chats according to company policy.
- Troubleshoot incoming issues, identifying root causes, and finding a path to resolution.
- Research and resolve internal (Tier 1) and external user-reported issues related to the product.
- Act as an internal escalation route for all Tier 1 support issues.
- Collaborate with technical teams to help with support escalations.
- 1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting were required.
- 'Problem-Solving' character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction.
- Hold a basic knowledge of CSS, HTML, and website CMS tools.
- Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
- Competitive salary: $60,000 - $75,000 per year, depending on experience.
- Hybrid workflow with 2 days of office presence.
- Comprehensive benefits package, including well-being, health, dental, and more.
- Generous vacation and paid time off policy.
- Opportunities for professional growth and development within a rapidly expanding organization.
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Technical Support Specialist
1 week ago
Oxford, Oxfordshire, United Kingdom Corriculo Ltd Full timeTechnical Support Role:We are looking for a seasoned Technical Support Specialist to join our team at Corriculo Ltd. The successful candidate will have extensive experience in M365, Virtualisation, and Active Directory, as well as excellent problem-solving skills and a strong passion for delivering top-notch IT solutions. As a Technical Support Specialist,...
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Technical Support Specialist
3 weeks ago
Oxford, Oxfordshire, United Kingdom Rise Technical Recruitment Limited Full timeIndustry Training OpportunitiesRise Technical Recruitment Limited is seeking a Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across various industries.The successful candidate will have a strong background in electro mechanical engineering...
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Technical Specialist
1 week ago
Oxford, Oxfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJob OverviewRise Technical Recruitment Limited is seeking a skilled Field Service Engineer to join our team. This exciting opportunity will allow you to develop your skills with on-the-job training and work in a niche industry.Salary and BenefitsWe are offering a competitive salary of £28,000-£32,000 (OTE £40,000+) per annum, plus specialist training,...
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Technical IT Support Specialist
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Oxford, Oxfordshire, United Kingdom St Edward's Oxford Full timeAbout the RoleWe are seeking a highly skilled Technical IT Support Specialist to join our team at St Edward's Oxford.
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Technical IT Support Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom Verelogic IT Recruitment Full timeVerelogic IT Recruitment is seeking an experienced Technical IT Support Specialist to support schools in Oxfordshire.This role requires strong technical skills, including maintaining all IT hardware and services across multiple sites.The ideal candidate will have a passion for providing excellent customer service and be able to work independently with...
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Technical Support Specialist
1 week ago
Oxford, Oxfordshire, United Kingdom France - BioImaging Full timeAs a Field Applications Specialist at France - BioImage, you will be part of a dynamic team that combines life science and microscopy expertise with software engineering, data science, and sales. Your role will involve supporting sales and commercial activities from a scientific and technical perspective, with a focus on on-site demonstrations and data...
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Technical Support Specialist
4 weeks ago
Oxford, Oxfordshire, United Kingdom Oxford Instruments Plc Full timeWe are seeking a skilled Technical Support Specialist to join our team at Oxford Instruments Plc. As a key member of our NanoScience team, you will be responsible for the installation, service, and repair of our products at customer sites throughout Europe and beyond. The OpportunityIn this role, you will provide expert technical support to our customers,...
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Technical Support Specialist
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Oxford, Oxfordshire, United Kingdom PSI CRO Full timeJob Summary:The Technical Support Specialist - PSI CRO role requires a highly skilled individual to provide technical support and expertise to clinical sites for various technologies. The successful candidate will have a strong background in nuclear medicine, molecular imaging, and operation and QC procedures related to overseeing and managing PET imaging...
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Technical Desktop Support Specialist
1 week ago
Oxford, Oxfordshire, United Kingdom Corriculo Full timeCorriculo Ltd is seeking a highly skilled Technical Desktop Support Specialist to join their team in Oxfordshire. As a pioneering organisation, they deliver cloud-based technology used across multiple industries by an impressive client list.About the RoleThe successful candidate will be responsible for providing first and second line desktop support,...
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Technical Service Support Specialist
3 weeks ago
Oxford, Oxfordshire, United Kingdom Oxford University Press Full timeAbout the RoleWe are seeking a Technical Service Support Specialist to join our Press team, responsible for triaging issues, performing root cause analysis, and delivering high-quality technical recommendations.This role involves working closely with platform developers, internal teams, third-party partners, and discoverability partners to ensure that our...
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Technical Desktop Support Specialist
1 week ago
Oxford, Oxfordshire, United Kingdom Corriculo Full timeJob SummaryWe are seeking a highly skilled Technical Desktop Support Specialist to join our team in Oxfordshire. As a pioneering organisation, we deliver cloud-based technology used across multiple industries by an impressive client list.About the CompanyThe company has grown substantially over the last few years and is set to grow even further, looking for...
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ICT Technical Specialist
3 weeks ago
Oxford, Oxfordshire, United Kingdom Planet Recruitment Full timeJob Title: ICT Technical SpecialistJob Summary:We are seeking a skilled ICT Technical Specialist to join our team at Planet Recruitment. The ideal candidate will have a strong technical background and excellent customer service skills.Resolve and manage technical issues that impact the running of the school's function.Installation or repair of computers with...
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Technical Support Specialist
4 weeks ago
Oxford, Oxfordshire, United Kingdom Headington School, Oxford Ltd Full timeJob Description: We are seeking a skilled and enthusiastic technician to provide technical support to the Music Department and to assist with wider school events as needed.Key Responsibilities: Provide technical and IT support to the Music Department and AV support for wider school events, maintain software and upgrades, including macOS systems, manage the...
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IT Technical Specialist
1 week ago
Oxford, Oxfordshire, United Kingdom Verelogic Full timeCompany Overview:Verelogic, a leading provider of technology solutions to educational institutions, is seeking an experienced IT Technical Specialist to join our team. Our client supports schools in and around Oxfordshire, delivering effective teaching and learning through innovative ICT solutions.Job Summary:We are looking for a skilled professional to...
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Academic Mentorship and Support Specialist
1 week ago
Oxford, Oxfordshire, United Kingdom Randstad Student Support Full timeAbout the RoleWe are seeking a dedicated Academic Mentorship and Support Specialist to join our team at Randstad Student Support. This is an excellent opportunity for individuals who have experience in one-to-one study skills tutoring, particularly with students who have specific learning difficulties (SpLDs).Job SummaryThe successful candidate will work...
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IT Support Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom Activate Learning Full timeAbout the RoleWe are seeking a skilled IT Support Specialist to join our team at Activate Learning. This is a permanent, full-time role working 37 hours per week at our City of Oxford College campus.Key ResponsibilitiesProvide first and second-line technical support to staff and students on hardware and software issues.Maintain and install IT equipment...
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Technical Support Specialist
1 week ago
Oxford, Oxfordshire, United Kingdom Applause IT Recruitment Ltd Full timeRole OverviewWe are seeking a skilled 3rd Line Support Engineer to join our team at Applause IT Recruitment Ltd. This is an exciting opportunity for an engineer experienced in Microsoft-based systems, with expertise in Windows Server, IIS, and virtualisation through VMware.The ideal candidate will have experience working with infrastructure management,...
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Technical Infrastructure Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom Rygor Group Full timeAbout the RoleWe are seeking an exceptional Technical Infrastructure Specialist to join our team at Rygor Group. As a key member of our IT department, you will be responsible for implementing and maintaining robust, secure, and scalable IT infrastructure systems that support our business operations.
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Technical Support Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom Ricoh Full timeRicoh is seeking a highly skilled Field Service Technician to join our team in providing exceptional technical support to customers.Job Summary:This role involves delivering top-notch technical services, including installation, maintenance, and repair of our flagship products. You will work closely with customers to ensure they receive a satisfactory service...
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Technical Field Service Specialist
3 weeks ago
Oxford, Oxfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJob OverviewRise Technical Recruitment Limited is seeking a skilled Field Service Engineer to join our team. As a field-based professional, you will be responsible for providing technical support and maintenance services to clients in the surrounding areas.Salary InformationThe salary for this position is estimated to be between £30,000 - £35,000 per...