Technical Support Specialist

1 week ago


Oxford, Oxfordshire, United Kingdom Tripadvisor Full time
About the Job:

As a Technical Customer Service Advisor at Tripadvisor, you will play a critical role in delivering exceptional customer experiences. You will be part of a dynamic team that is passionate about supporting customers and driving business growth.

About the Company:

Tripadvisor is a leading travel site that empowers travelers to unleash the full potential of every trip. With over a billion reviews and opinions, we provide travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do, and where to eat.

Key Responsibilities:
  • Handle English & Italian emails, calls, or chats according to company policy.
  • Troubleshoot incoming issues, identifying root causes, and finding a path to resolution.
  • Research and resolve internal (Tier 1) and external user-reported issues related to the product.
  • Act as an internal escalation route for all Tier 1 support issues.
  • Collaborate with technical teams to help with support escalations.
Requirements:
  • 1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting were required.
  • 'Problem-Solving' character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction.
  • Hold a basic knowledge of CSS, HTML, and website CMS tools.
  • Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
What We Offer:
  • Competitive salary: $60,000 - $75,000 per year, depending on experience.
  • Hybrid workflow with 2 days of office presence.
  • Comprehensive benefits package, including well-being, health, dental, and more.
  • Generous vacation and paid time off policy.
  • Opportunities for professional growth and development within a rapidly expanding organization.


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