Technical Support Specialist

2 weeks ago


Oxford, Oxfordshire, United Kingdom Ricoh Full time

Ricoh is seeking a highly skilled Field Service Technician to join our team in providing exceptional technical support to customers.

Job Summary:

This role involves delivering top-notch technical services, including installation, maintenance, and repair of our flagship products. You will work closely with customers to ensure they receive a satisfactory service experience that meets agreed-upon service level agreements.

Key Responsibilities:
  • To provide technical support to customers, ensuring timely and efficient resolution of issues.
  • To maximize revenue by identifying potential business opportunities while performing daily duties.
  • To manage and control vehicle/site stock, improving first-time fix rates and minimizing stock losses and product downtime.
  • To work on a rotating shift pattern, which includes days, evenings, weekends, and bank holidays.
  • To collaborate effectively within a close-knit team environment that includes the customer.
  • To work under pressure to meet agreed-upon timescales.
Requirements:
  • Excellent knowledge of electrical/mechanical engineering.
  • Experience working with high-end Commercial Print customers.
  • Experience with high-end Cutsheet products and/or Ink Jet-based solutions.
  • Good product knowledge, including pre/post equipment.
  • Proven fault-finding technique.
  • IT literacy.
  • Excellent interpersonal and customer handling skills.
  • Excellent knowledge of Company Service procedures.
What We Offer:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

In addition, you can expect:

  • A company car or car allowance (role-specific).
  • A cycle-to-work scheme.
  • Flexible retirement plans to support your physical, emotional, and financial health, including Employee Assistance Programme, financial protection, life cover, and will writing.
  • Medical protection, gym, travel, and retail discounts.
About Us:

Ricoh is a global company dedicated to helping organizations succeed through innovative technology and services. We value individuals with strong values, causes, strengths, weaknesses, passions, and ideas. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.



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