Technical Support Specialist

1 month ago


Oxford, Oxfordshire, United Kingdom Applause IT Recruitment Ltd Full time

Role Overview

We are seeking a skilled 3rd Line Support Engineer to join our team at Applause IT Recruitment Ltd. This is an exciting opportunity for an engineer experienced in Microsoft-based systems, with expertise in Windows Server, IIS, and virtualisation through VMware.

The ideal candidate will have experience working with infrastructure management, e-commerce platform support, and high-availability environments. If you're passionate about delivering exceptional technical support and have a knack for troubleshooting complex technical challenges, this role may be perfect for you.

Key Responsibilities:

  • Manage and optimise Windows Server environments, ensuring efficient performance and reliability.
  • Support high-traffic systems, including e-commerce platforms, to ensure consistent performance and user experience.

About the Role

This is a full-time position that involves working in a 24/7/365 operation. You will participate in a rotating on-call schedule (approximately 25% of the time) to handle production emergencies as the primary contact.

What We Offer

We provide a competitive salary of £50,000 - £60,000 per annum, depending on experience, plus an on-call allowance. Our hybrid working model allows you to balance work and personal life effectively. You'll also have opportunities to work in a challenging, high-availability environment and contribute to a supportive team culture focused on continuous learning.



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