Technical Support Specialist

6 hours ago


Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time
Job Title: Service Desk Analyst

Description
The Oxford University Hospitals NHS Foundation Trust's digital IT services and support team is seeking a skilled and experienced Service Desk Analyst. This role involves providing technical support to customer organizations, investigating issues, resolving or re-routing support tickets as necessary, and contributing to first-time fixes. Additionally, the successful candidate will perform routine operations, use available tools and systems to monitor and report on regular activities, provide effective interfaces between users and service providers, and interpret technical manuals.

Main Responsibilities
  • Investigate technical issues and resolve or re-route support tickets as appropriate.
  • Contribute to increasing first-time fixes performed by the Service Desk.
  • Perform routine operations to control data processing, peripherals, and communications equipment.
  • Use available tools and systems to monitor and report on regular activities.
  • Provide an effective interface between users and service providers.
  • Interpret technical manuals and provide training on normal usage of systems, products, and services.


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