Customer Service Coordinator

19 hours ago


Basingstoke, Hampshire, United Kingdom Hays Business Support Full time

Job Overview

Hays Business Support is seeking a highly skilled and organised Customer Service Advisor to join our team. As a key member of our client support team, you will play a vital role in delivering exceptional customer experiences and helping us meet our business objectives.

Your Key Responsibilities

  1. Collaborate with our clients to understand their needs and provide solutions that meet their requirements.
  2. Manage electronic order processing systems to ensure seamless operations.
  3. Communicate effectively with internal teams to resolve customer queries and issues.
  4. Monitor and maintain accurate records of customer interactions and transactions.
  5. Analyse data to identify trends and areas for improvement.
  6. Develop and implement process improvements to enhance customer satisfaction and operational efficiency.
  7. Work closely with the Credit Controller to manage accounts receivable and resolve any disputes or issues.

Requirements

To succeed in this role, you will need to have excellent communication and interpersonal skills, be able to work well under pressure, and have a strong attention to detail. You should also be able to learn new software systems quickly and have experience working in a similar role.

Salary and Benefits

We offer a competitive salary of £30,500 - £33,500 per annum, plus excellent benefits, including hybrid working options and parking.



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