Night Shift Customer Service Representative
4 weeks ago
We are seeking a skilled and motivated individual to join our Control / Customer Service Centre as a permanent member of staff. The successful candidate will be responsible for receiving calls for assistance via electronic data transfer, fax, and telephone, and will be required to record all details taken from customers on the computer database.
The ideal candidate will possess excellent planning and memory skills, as well as excellent customer skills, including an excellent telephone manner and the ability to reassure customers. They will also be required to communicate with all staff via radio, telephone, fax, and mobile data, and to monitor the progress of all work and keep all parties updated.
The shift pattern will be four nights on, four nights off, with 12-hour working shifts. Shift start times can vary between 18:00-06:00 and 19:00-07:00. If you are a motivated and enthusiastic individual with excellent customer service skills, we would like to hear from you.
Key Responsibilities:
- Receiving calls for assistance via electronic data transfer, fax, and telephone
- Recording all details taken from customers on the computer database
- Communicating with all staff via radio, telephone, fax, and mobile data
- Monitoring the progress of all work and keeping all parties updated
Requirements:
- Excellent planning and memory skills
- Excellent customer skills, including an excellent telephone manner and the ability to reassure customers
- Ability to work a four nights on, four nights off shift pattern
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