Incident Response Specialist

1 week ago


Mansfield, Nottinghamshire, United Kingdom Construkt RS Full time

Construkt RS is a leading Security and Communications Company that excels in integrated security systems design, installation, service, and maintenance. They specialize in delivering premium services to a diverse range of public and private sector businesses.

We are seeking a highly skilled Incident Management Coordinator to join our Mansfield team. This role presents an exceptional opportunity for career growth and development within our organization. The ideal candidate should possess excellent communication skills and the ability to work independently or collaboratively as needed.

Key Responsibilities:

  • Process reactive calls from customers and distribute them to engineers according to set Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Liaise with site engineers to ensure timely responses to customer requests and update job status in real-time.
  • Manage completed paperwork and take necessary actions where required.
  • Communicate effectively with customers to provide a superior service experience.

The successful candidate will have the opportunity to develop their skills and contribute to our company's success. We offer a competitive salary of £25-30k depending on experience, making this an attractive opportunity for professionals looking to advance their careers.



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