Incident Management Specialist
7 days ago
About the Role:
This is an exciting opportunity for a highly motivated and dedicated individual to join our team as an Incident Management Coordinator in Mansfield.
The successful candidate will be responsible for log and assigning reactive calls to engineers, ensuring compliance with SLAs/KPIs. They will also coordinate with site engineers to ensure timely job responses and real-time updates.
Key Responsibilities:
- Log and assign reactive calls to engineers
- Coordinate with site engineers
- Process and manage completed paperwork
- Communicate effectively with customers
Requirements:
- Proficiency in IT, particularly with Microsoft Office
- Strong customer service skills
- Team-oriented with a drive for success
We offer a competitive salary of £28,000 per annum based on experience, skills, and qualifications, along with a range of benefits including High Performance Club Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Birthday Holiday, Cycle to Work Scheme, Employee Assistance Programme.
Working Hours: Monday – Friday, 8:00 AM – 5:00 PM
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