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Incident Management Coordinator Professional

2 months ago

Mansfield, Nottinghamshire, United Kingdom CV-Library Full time
Construkt RS seeks a dedicated Incident Management Coordinator to join their Mansfield team. This permanent role offers an attractive salary of £25,000 - £30,000, depending on experience. Key responsibilities include log and distribute reactive calls to engineers, liaise with site engineers, process completed paperwork, and ensure all updates are communicated effectively to customers.

**Requirements:**
• Good IT skills and familiarity with Microsoft packages
• Excellent customer service skills
• Ability to work independently or within a team
• Excellent verbal and written communication skills

The ideal candidate will be a team player with ambition, able to communicate and build successful working relationships with customers and other employees. Industry knowledge would be beneficial, but not essential. The company offers a comprehensive benefits package, including annual inflation increase in salary, pension scheme, life and accident insurance, medical cash plan, employee assistance programme, perks, essential health check, cycle to work scheme, and 23 days' holiday (raising to 27 days after two years) plus bank holidays and birthday holiday.