Guest Room Services Specialist

5 days ago


London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time
Job Description:
The Conrad London St. James Hotel is seeking a skilled and enthusiastic Guest Room Services Specialist to join our housekeeping team. As a key member of our staff, you will be responsible for delivering exceptional guest experiences through outstanding room cleaning and maintenance services.

About the Position:
Our ideal candidate will have a passion for delivering exceptional customer service, a keen eye for detail, and the ability to work effectively in a fast-paced environment. You will be responsible for cleaning and preparing guest rooms, responding to guest requests, and collaborating with other departments to achieve business objectives.

Duties and Responsibilities:
• Clean and prepare guest rooms, including changing linen and towels, replenishing amenities, and maintaining high standards of cleanliness and hygiene
• Respond promptly to guest requests and concerns, providing solutions and resolving issues efficiently
• Work collaboratively with other departments to ensure seamless delivery of services and achieve business objectives
• Maintain accurate records and reports, adhering to hotel policies and procedures

Compensation and Benefits:
• Competitive hourly rate: £13
• Opportunities for global travel and cultural exchange
• Uniforms and meals while on duty
• Career advancement and professional development opportunities

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