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Medical Centre Receptionist

2 months ago

Epping, Essex, United Kingdom Primary Care Careers Full time

Job Summary

The Primary Care Careers team is seeking a skilled and compassionate Medical Centre Receptionist to join our front-of-house team at The Limes Medical Centre. As a key member of our team, you will play a vital role in ensuring the smooth operation of our practice, providing exceptional patient care, and supporting our healthcare professionals.

Main Responsibilities

  • Provide a warm and welcoming experience for patients, responding to their queries and concerns in a polite and empathetic manner.
  • Manage appointment bookings, ensuring that patients receive timely and effective care.
  • Process prescriptions, letters, and other documents, maintaining accurate and up-to-date records.
  • Deal with requests for information, resolving problems and complaints in a professional and courteous manner.
  • Support our 'on-duty team' and contribute to the overall efficiency of the practice.
  • Answer the telephone promptly and efficiently, providing clear and concise information to patients and colleagues.

About Us

The Limes Medical Centre is a friendly and supportive practice serving approximately 20,000 patients across four sites in Epping, Theydon Bois, North Weald, and Waltham Abbey. We are a training practice and play an active role in our local PCN, offering a range of benefits to our staff, including the NHS Pension Scheme, health service discounts, and annual leave.

Person Specification

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential, and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathetic in distressing situations.
  • Confidence to work as part of a team and ability to 'think on your feet'.
  • Strong IT and administration skills.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.