Receptionist / Care Navigator

**About the Role**:
The Limes Medical Centre has an exciting opportunity for a receptionist to join our team on a** **full
- time basis for 37.5 hours across 4 days.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, ensure that appointment bookings are well
- managed, provide a safe and high
- quality service and assist with keeping health records accurate and up-to-date.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Supporting our 'on duty team'
- Answering the telephone, promptly.

Further training will be available to further your skills to support your professional development.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
The Limes Medical Centre is a friendly and supportive practice to approximately 20,000 patients across 4 sites in Epping, Theydon Bois, North Weald and Waltham Abbey respectively. We are a training practice and play an active role in our local PCN.

We offer:

- The NHS Pension Scheme which is a defined benefits scheme
- Health service discounts
- Annual Leave: minimum 28 days (not including bank holiday) pro rata for part-time and enhancements for long service
- Enhanced maternity terms

**Disclosure and Barring Service Check