Collections Specialist

5 days ago


Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

Hays Specialist Recruitment Limited is seeking a skilled professional to join our team as a Collections Analyst. As a Collections Analyst, you will play a crucial role in providing a positive customer journey for our clients.

Key Responsibilities

  • Undertake collections activities through email and telephone communication to advise and negotiate with customers on sustainable repayment plans.
  • Conduct financial assessments and manage control arrears cases to bring customers' agreements up to date.
  • Accurately record communications with customers in line with company procedures.
  • Work closely and positively with customers to achieve the best possible outcomes.

Requirements

  • A strong work ethic and an ambitious attitude.
  • Strong written and verbal communication skills.
  • Experience in Customer Service is essential.
  • Organisational skills and the ability to create accurate reports.

What We Offer

  • 33 days annual leave with the opportunity to purchase more.
  • Employer pension contribution of up to 10%.
  • Private medical cover (excluding dental and optical).
  • Income protection scheme.
  • Cycle to work scheme.
  • Death in service.
  • £100 contribution to optical care every 2 years.
  • Training, learning & development opportunities.
  • Annual bonus dependent on business and individual performance.
  • Social culture with great all expenses paid events throughout the year.
  • Charity hub days with catering and events in the office.

About Us

Hays Specialist Recruitment Limited is a leading recruitment agency providing bespoke solutions to the motor finance market. We are committed to upskilling our staff to promote from within and offer a range of benefits and opportunities for career growth.



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