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Collections Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Everyday Loans Full time

About the Role:

We are seeking a skilled Collections Specialist to join our team at Everyday Loans. As a Collections Specialist, you will play a crucial role in the collection of customer debt in arrears, working closely with customers to understand their circumstances and find fair solutions.

Key Responsibilities:

  • Meet individual and team targets for debt collection each month.
  • Work collaboratively with customers to understand their financial situations and develop tailored solutions.
  • Process payments, complete income and expenditure assessments, and agree arrangements with customers.
  • Refer complex cases to the Financial Difficulties/Vulnerable team for support.
  • Communicate with customers to explain agreed arrangements, next steps, and potential consequences of non-payment.

What We Offer:

  • Comprehensive training and support from our senior management team.
  • A competitive salary and bonus scheme.
  • An extensive range of benefits, including private healthcare, life assurance, and a company pension scheme.
  • 25 days' holiday plus Bank Holidays, with the option to buy and sell holiday days.
  • Cycle to Work vouchers, retail discounts, and a tech scheme.
  • Three charity volunteering days and a partnership with OnHand to promote volunteering.

About Us:

Everyday Loans is a leading consumer finance company with over 15 years of successful history. We are committed to being a great place to work, with a focus on employee satisfaction and well-being. Our team is passionate about delivering excellent customer service and finding innovative solutions to complex problems.