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Collections Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Everyday Loans Full time

About the Role:

We are seeking a highly skilled and motivated Collections Associate to join our team at Everyday Loans. As a Collections Associate, you will play a critical role in the collection of customer debt in arrears, ensuring that our customers receive the support they need to manage their finances.

Key Responsibilities:

  • Process immediate and future payments, ensuring timely and accurate collection of customer debt.
  • Complete income and expenditure assessments to determine the best course of action for each customer.
  • Agree arrangements with customers to ensure they are able to meet their financial obligations.
  • Refer customers to the Financial Difficulties/Vulnerable team when necessary, to provide additional support and guidance.

What You'll Need:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Knowledge of regulatory requirements and industry standards, with the ability to ensure compliance.

What We Offer:

  • A competitive salary and bonus scheme.
  • A comprehensive training program, including our company induction and support from senior management.
  • A range of benefits, including private healthcare, life assurance, and a company pension scheme.
  • Opportunities for career development and growth, within a dynamic and supportive team.

Language: English (en-US)