Administrative Assistant

5 days ago


Cumbernauld, North Lanarkshire, United Kingdom Sanctuary Group Full time

Sanctuary Scotland is a leading social landlord, providing around 8,000 quality affordable homes for rent and sale.

The Factoring Assistant role is based in Glasgow, with a balance of home and office working. This includes billing and tracking of communal repairs.

  • Billing, collating information and debt recovery of factoring debts
  • Liaising, consulting and responding to residents to ensure involvement activities are accessible and meet customer expectations
  • Focusing on first contact resolution for all service area complaints and identifying opportunities to further improve customer experience

Salary: £21,764 - £22,909 per year

26.25 hours per week

Required Skills:

  • Working knowledge of delivering high quality factoring services or similar
  • Excellent customer service skills and good communication
  • Proven experience of working to deadlines and prioritising work loads

Benefits:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance


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