Luxury Hotel Receptionist

2 days ago


London, Greater London, United Kingdom Cheval Collection Ltd Full time

We are seeking a skilled Luxury Hotel Receptionist to join our team at Cheval Gloucester Park. As a key member of our front office department, you will be responsible for delivering exceptional service to our guests.

The ideal candidate will have a strong passion for providing excellent customer service and a keen eye for detail. With a friendly, professional demeanor, you will create lasting impressions on our guests from the moment they arrive until their departure.

In this role, you will manage the check-in and check-out processes, assign apartments, and handle day-to-day account management with ease. You will also oversee the security and safety of the building, ensuring that all guests feel secure and valued.

We are offering a competitive salary of £30,000 per annum, plus annual bonuses, 23.5 days annual leave, life assurance, season ticket loan, tuition-funded support, and apprenticeship scheme.

Key Requirements:

  • Previous experience in a luxury service environment
  • Proficiency in IT skills (Word, Outlook, Internet) and knowledge of a Property Management System (PMS)
  • Good written and spoken English
  • Excellent communication skills
  • Flexible attitude
  • Strong customer service skills
  • Ability to perform manual handling tasks
  • Ability to work independently or within a small team

About Us:

Cheval Collection Ltd is a leading provider of luxury serviced apartments in London. Our commitment to delivering exceptional service has earned us numerous awards and accolades.



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