Luxury Hotel Front Desk Ambassador

1 week ago


London, Greater London, United Kingdom Brown's Hotel Full time

Company Overview

Brown's Hotel is a world-leading luxury hotel that offers an unparalleled experience to its guests. We are committed to delivering unrivalled service and providing our Team Members with the skills and support required to grow in their careers.

Salary

The estimated salary for this role is £28,000 - £35,000 per annum, depending on experience.

Job Description

We are seeking a charismatic and confident Receptionist to join our team at Brown's Hotel. As the first point of contact between guests and the hotel, you will be responsible for dealing with any and all guest requests, ensuring that special instructions are planned for, communicated and carried out.

You will possess a clear, considerate telephone manner, a good head for numbers, exceptional organisation skills and IT conversance. You will also bring excellent interpersonal skills and be a team player, working to deliver the best experience for guests as a collective.

Required Skills and Qualifications

  • A clear, considerate telephone manner
  • A good head for numbers
  • Exceptional organisation skills
  • IT conversance
  • Excellent interpersonal skills
  • A team player

Benefits

We offer a range of benefits to our Team Members, including:

  • Discounted rates at any of our 5-star properties from just £25/€36 per night
  • A 50% discount in all of our F&B outlets
  • Discounts across some of our Rocco Forte Spas

Others

We are committed to giving our Team Members the skills and support required to deliver unrivalled service and grow in their careers. If you are passionate about giving a warm welcome and stand-out service, then we would love to invite you to join our reception team at Brown's Hotel.


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