Clinical Operations Manager

3 weeks ago


Bristol, Bristol, United Kingdom Optical Express Full time

Role Summary:

As a Clinic Manager at Optical Express, you will be responsible for the operational efficiency of the Clinic, developing your team to deliver on challenging but attainable sales targets, and promoting the benefits of laser eye surgery, IOL, contact lens, and glasses to all customers/patients with passion, enthusiasm, and the highest level of product knowledge.

Key Responsibilities:

  • To ensure the levels of professionalism, customer care, product knowledge, and selling skills of all staff within the Clinic meet or exceed the Company standard in order to sell effectively and meet customer needs.
  • To minimize the occurrence of customer complaints through improved customer care and quality of service, and to resolve any complaints quickly, efficiently, and professionally, and to retain customer loyalty.
  • To ensure that at all times the Clinic is presentable and maintains the highest standards of tidiness and cleanliness and promotes the professional image of Optical Express.
  • To recruit, induct, coach, and support the team to ensure that all staff within the Clinic meet the acceptable levels of knowledge and competence.
  • To promote team work between the professional, clinical, and retail teams.
  • To be responsible for all aspects of Health and Safety for the Clinic and its employees, and to ensure that all guidelines and legal requirements are upheld.
  • To maximize conversion opportunities with the patients to our premier treatments in both refractive and optical products.
  • To ensure the Clinic team influences and advises potential patients on the most suitable and appropriate solution for their needs.

Essential Skills:

  • Experience as a Store/Retail/Clinic Manager.
  • Excellent communication and presentation skills.
  • Adaptable with a flexible approach to work.
  • Articulate and presentable with meticulous attention to detail.
  • Good experience of Microsoft Office and Outlook.
  • Ability to negotiate and influence outcomes.
  • Demonstrate confidentiality, integrity, and discretion.
  • Self-motivated, enthusiastic, and well-presented.

What We Offer:

  • An industry leading salary up to £40, plus excellent bonus potential.
  • State of the art, modern working environments.
  • 29 days annual leave.
  • Free Laser Eye Surgery and Intraocular Lens Surgery.
  • Free eye tests.
  • Discounted prescription eye wear and sunglasses.
  • Generous Optical Express friends and family discount scheme.
  • Ongoing training and development opportunities.
  • Pension scheme.

About Us:

Optical Express is a global organization where you will have the opportunity to grow and develop within a professional working environment. We are an equal opportunities employer.



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