Clinical Operations Manager
4 weeks ago
Role Overview
As a Clinic Manager at Optical Express, you will be responsible for the operational efficiency of our prestigious Bristol clinic. This is a key leadership role that requires a strong management background, excellent communication and presentation skills, and a passion for delivering exceptional patient care.
Key Responsibilities
- Develop and implement strategies to improve operational efficiency and meet sales targets.
- Lead and motivate a team of professionals to deliver outstanding customer service and achieve sales targets.
- Ensure the clinic maintains the highest standards of professionalism, customer care, and product knowledge.
- Minimize customer complaints through improved customer care and quality of service.
- Recruit, induct, coach, and support staff to ensure they meet acceptable levels of knowledge and competence.
- Promote teamwork between professional, clinical, and retail teams.
- Be responsible for all aspects of Health and Safety for the clinic and its employees.
- Maximize conversion opportunities with patients to our premier treatments.
Essential Skills
- Experience as a Store/Retail/Clinic Manager.
- Excellent communication and presentation skills.
- Adaptable with a flexible approach to work.
- Articulate and presentable with meticulous attention to detail.
- Good experience of Microsoft Office and Outlook.
- Ability to negotiate and influence outcomes.
- Demonstrate confidentiality, integrity, and discretion.
- Self-motivated, enthusiastic, and well-presented.
What's in it for you?
- An industry-leading salary up to £40,000 plus excellent bonus potential.
- State-of-the-art, modern working environments.
- 29 days annual leave.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eye wear and sunglasses.
- Generous Optical Express friends and family discount scheme.
- Ongoing training and development opportunities.
- Pension scheme.
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