Pension Administration Team Member
2 weeks ago
Are you a people person looking for a challenging and rewarding career? Do you want to work for a well-established pension administrator with over 1,000 employees?
We are recruiting a Customer Service Advisor to join our Telephony-Based Pension Administration team in Liverpool City Centre. As a key member of our team, you will provide exceptional customer service to our members, answering their queries and resolving issues in a professional and courteous manner.
This role offers excellent opportunities for personal and professional growth, with full training provided to ensure you can handle every call confidently. Our working hours are on a rotational basis that covers 08:30 – 17:30 Monday to Friday, allowing for a healthy work-life balance.
Job Requirements:
- Excellent customer service and communication skills
- Ability to maintain accurate records and attention to detail
- Competent working knowledge of pension schemes gained through in-house training
- Good attendance and time-keeping record
- GCSE (or equivalent) Maths and English Grade C or above
- Strong interpersonal skills to build good working relationships
- Eligibility to reside in the UK for at least 5 years
In return for your hard work, we offer a range of benefits, including:
Employee Benefits:
- Competitive salary of £18,000 - £22,000 per annum
- 28 days holiday + Bank Holidays
- Additional annual leave days available for purchase
- Performance-related bonuses
- Eye Care Vouchers
- Life Assurance
- MyCSP Discount - 7.5% off major retailers
- Possible annual dividend
- Travel Season Ticket Advance Payment
- Pension Scheme - matching up to 10% contribution
We are committed to equality of opportunity for all staff and welcome applications from diverse candidates.
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