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Helpdesk Coordinator

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Helpdesk Co-ordinator Job Description

We are seeking a highly organized and communicative Helpdesk Co-ordinator to join our team at Mane Contract Services. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage incoming telephone calls and service requests, ensuring timely and effective resolution.
  • Utilize the GTR Asset Pro live reporting system to track and prioritize jobs, ensuring compliance with contract SLAs.
  • Dispatch calls to engineers or sub-contractors based on skills, location, and service delivery arrangements.
  • Prioritize urgent jobs and coordinate operative/sub-contractor support to address demand.
Requirements:
  • Proven track record in facilities management within an administration/helpdesk role.
  • Strong knowledge of CAFM systems and excellent communication skills.
  • Ability to work efficiently, prioritize tasks, and maintain accurate records.

We offer a dynamic and supportive work environment, with opportunities for training and professional development. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.