Service Asset Specialist

3 weeks ago


Bury St, Suffolk, United Kingdom Xpertise Recruitment Full time £30,000 - £35,000
Service Delivery Analyst Opportunity

We are seeking a skilled Service Delivery Analyst to join our UK-based IT Infrastructure and Operations team. As a key member of the team, you will provide 1st/2nd line support to employees, dealing with IT equipment and services such as mobile devices, printers, PCs, servers, networks, and telephony.

Key Responsibilities:
  • Provide day-to-day and project support to employees, resolving IT issues and coordinating with outsourced vendors.
  • Act as a key point of contact between employees, the ICT Services team, and 3rd party specialist partners.
  • Ensure incidents are accurately logged, communicated, and managed through to conclusion using the relevant helpdesk software.
  • Deliver solutions to employees when dealing with existing software such as MS Office products, O365, Teams, etc.
  • Assist in training on equipment and system use for employees.
Requirements:
  • Relevant previous experience in a 1st/2nd line support role, providing on-site and remote support.
  • Microsoft Office & Windows desktop environment experience.
  • Experience with network connectivity, WIFI connections, tethering computers to phones.
  • Familiar with BYOD, phones, and tablets in a corporate environment.
  • Experience with building, configuring, and troubleshooting Laptops/PC, Mobile phones, printers, and tablets.

If you are interested in learning more about this opportunity, please get in touch with us.



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