Asset Servicing Specialist
1 month ago
We are seeking a highly skilled Asset Servicing Analyst to join our team. As a key member of our ICT Services team, you will provide primary support for staff and 3rd party specialist partners, ensuring seamless communication and incident management.
Key Responsibilities- Provide technical support for Azure, M365, MDM, Desktop PCs, laptops, phones, tablets, software, applications, security, and reporting.
- Ensure incidents are correctly logged, communicated, and managed through to conclusion using our helpdesk software.
- Provide solutions to staff when working with existing software like M365, Teams, and others.
- Work within ITSM, using the ITIL framework, to manage incidents, events, problems, changes, assets, and more.
- Escalate unresolved incidents to relevant ICT support teams or external suppliers when necessary.
- Contribute to the development of documented solutions and maintenance for the user base.
- Conduct IT training for staff on how to use systems or equipment.
- Manage Continuous Service Improvement, Risk register, and keep documentation up to date.
- Customer Service mindset.
- Key knowledge of Azure and M365 in support, security, and enhancements.
- Good knowledge of Windows 11, Server (Cloud and on-prem), MS Office suite of products, and general Internet browsers.
- Experience with network connectivity, WIFI connections, and security (device and environment).
- Experience with building, configuring, and troubleshooting builds, MDM, laptops/PC, mobile phones, tablets, and printers.
- Managed or worked on major incidents or critical applications.
- Experience in providing both onsite and remote support.
- Competitive salary.
- Hybrid working.
- Fantastic benefits package.
- 5% performance-based bonus.
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