Asset Servicing Specialist

1 month ago


Bury St, Suffolk, United Kingdom Michael Page (UK) Full time
Job Summary

We are seeking a highly skilled Asset Servicing Analyst to join our team. As a key member of our ICT Services team, you will provide primary support for staff and 3rd party specialist partners, ensuring seamless communication and incident management.

Key Responsibilities
  • Provide technical support for Azure, M365, MDM, Desktop PCs, laptops, phones, tablets, software, applications, security, and reporting.
  • Ensure incidents are correctly logged, communicated, and managed through to conclusion using our helpdesk software.
  • Provide solutions to staff when working with existing software like M365, Teams, and others.
  • Work within ITSM, using the ITIL framework, to manage incidents, events, problems, changes, assets, and more.
  • Escalate unresolved incidents to relevant ICT support teams or external suppliers when necessary.
  • Contribute to the development of documented solutions and maintenance for the user base.
  • Conduct IT training for staff on how to use systems or equipment.
  • Manage Continuous Service Improvement, Risk register, and keep documentation up to date.
Requirements
  • Customer Service mindset.
  • Key knowledge of Azure and M365 in support, security, and enhancements.
  • Good knowledge of Windows 11, Server (Cloud and on-prem), MS Office suite of products, and general Internet browsers.
  • Experience with network connectivity, WIFI connections, and security (device and environment).
  • Experience with building, configuring, and troubleshooting builds, MDM, laptops/PC, mobile phones, tablets, and printers.
  • Managed or worked on major incidents or critical applications.
  • Experience in providing both onsite and remote support.
What We Offer
  • Competitive salary.
  • Hybrid working.
  • Fantastic benefits package.
  • 5% performance-based bonus.


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