Service Delivery Specialist

1 week ago

Bury St, Suffolk, United Kingdom Xpertise Recruitment Full time

Job Role: Service Delivery Specialist

Location: Hybrid working

Salary: £30,000 – 35,000 + benefits

Xpertise Recruitment is seeking a skilled Service Delivery Specialist to join a global food and manufacturing company's UK-based IT Infrastructure and Operations team.

As a Service Delivery Specialist, you will provide 1st/2nd line support, working with employees, the ICT Services team, and 3rd party specialist partners to resolve IT-related issues.

Key Responsibilities:

  • Act as a key point of contact between employees, the ICT Services team, and 3rd party specialist partners.
  • Provide 1st line support in areas such as desktop PCs, mobiles, laptops, devices, software, operating systems, applications, and other relevant technology.
  • Ensure incidents raised are accurately logged, communicated, and managed through to conclusion using the relevant helpdesk software.
  • Deliver solutions to employees when dealing with existing software such as MS Office products, O365, Teams, etc.
  • Evaluate and escalate unresolved incidents to the relevant internal or external parties.
  • Contribute to documentation to aid in improving response and fix times.
  • Assist in training on equipment and system use for employees.

Requirements:

  • Relevant previous experience in a 1st/2nd line support role, providing on-site and remote support.
  • Microsoft Office & Windows desktop environment experience.
  • Experience with network connectivity, WIFI connections, tethering computers to phones.
  • Familiar with BYOD, phones, and tablets in a corporate environment.
  • Experience with building, configuring, and troubleshooting laptops/PCs, mobile phones, printers, and tablets.
  • Able to communicate with a range of stakeholders, including those at a senior level.

Nice to Have:

  • Any relevant IT qualifications.

If you're interested in this opportunity, please get in touch.

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