IT Service Delivery Specialist

3 weeks ago


Bury St, Suffolk, United Kingdom Michael Page Technology Full time
Job Description:

Working as part of a UK-based IT infrastructure, security, and operations team supporting the business's internal and external IT requirements.

The role will predominantly support staff with day-to-day and project-related tasks.

Key Responsibilities:

  • Provide primary point of contact between staff and the ICT Services team and 3rd party specialist partners.
  • Carry out support in the following areas of technology: Azure, M365, MDM, desktop PCs, laptops, phones, tablets, software, applications, security, and reporting.
  • Evaluate and resolve incidents raised by staff using the organization's helpdesk software.
  • Develop and maintain documented solutions for the user base.
  • Conduct IT training for staff on how to use systems or equipment.
  • Manage Continuous Service Improvement, Risk register, and keep documentation up to date.

Business Context:

A Japanese Holdings company that produces food products based in London.



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