Asset Servicing Analyst
3 weeks ago
Opportunity to apply knowledge of IT and develop skillset
About Our Client
A Japanese Holdings company that produces food products based in London.
Job Description
- Provide primary point of contact between staff and the ICT Services team and 3rd party specialist partners.
- Carry out support in the following areas of technology: Azure, M365, MDM, Desktop PCs, laptops, phones, tablets, software, applications, security, reporting.
- Good knowledge of CA, Intune, MFA and other Microsoft technologies including server and OS.
- Ensure incidents raised are correctly logged, communicated and managed through to conclusion using the organization's helpdesk software.
- Provide solutions to staff when working with existing software like M365, Teams, and others.
- Work within ITSM (incidents, events, problems, changes, assets, etc.), using the ITIL framework.
- Escalate unresolved incidents to relevant ICT support teams or external suppliers when necessary.
- Contribute to the development of documented solutions and maintenance for the user base.
- Conduct IT Training for Staff on how to use systems or equipment.
- Manage Continuous Service Improvement, Risk register, and keep documentation up to date.
The Successful Applicant
- Customer Service mindset.
- Key knowledge of Azure and M365 both in support, security, and enhancements.
- Good knowledge of Windows 11, Server (Cloud and on-prem), MS Office suite of products, as well as general Internet browsers.
- Experience of network connectivity, WIFI connections, and security (device and environment).
- Experience with building, configuring, and troubleshooting builds, MDM, Laptops/PC, Mobile phones, tablets, and printers.
- Experience in providing both onsite and remote support.
What's on Offer
- Competitive salary.
- Hybrid Working.
- Fantastic benefits package.
- 5% performance-based bonus.
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