Customer Service Team Lead
4 days ago
Are you passionate about delivering exceptional customer service? Do you have a talent for leading and motivating teams? We are seeking an experienced Centre Supervisor to join our team at Churchill Square Shopping Centre in Brighton
This is a part-time permanent role, working 27 hours per week at £13.24 per hour. As a Centre Supervisor, you will be responsible for facilitating the smooth running of the Customer Service department, supervising Customer Service Operatives, and supporting site management.
You will deliver high-quality service to customers in person, by telephone, and online, promoting the Shopping Centre's facilities and retailers. Your duties will also include interviewing potential Customer Service Operatives, managing their performance, and using data to present information to clients to identify trends and target issues.
To be successful in this role, you will need strong customer service skills, excellent communication skills, and the ability to work effectively in a team environment. You will also need to maintain critical standards for professionalism, service, speed, and quality assurance, adhering to new policies and procedures to ensure a respectful workplace.
We offer a range of benefits, including full uniform with an annual refresh, access to Perkbox employee benefit scheme, and the opportunity to work in a dynamic and fast-paced environment.
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you
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