Customer Experience Specialist

6 hours ago


Ellesmere Port, Cheshire, United Kingdom Group 1 Automotive Full time

Deliver Exceptional Customer Experiences

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We are seeking a highly skilled and customer-focused Service Advisor to join our team at Mercedes Benz of Cheshire Oaks. As a key member of our aftersales department, you will be responsible for delivering outstanding and trusted experiences for our customers.

The successful candidate will be the main point of contact for all customer communication while their vehicle is undergoing maintenance and repair in our Retail Centre. They will work closely with our technicians to ensure that vehicles are repaired efficiently and effectively, while also promoting additional services and repairs based on technician recommendations.

We offer a competitive salary of £26,862.26 OTE £32,146.07 + benefits, including 45 hours of working time. You will also have access to a range of benefits, including retail discounts, gym discounts, cash healthcare plans, and a cycle-to-work scheme.

What We Are Looking For

  • Able to engage effectively with customers and colleagues
  • Demonstrated experience in delivering exceptional customer service
  • Skilled at identifying customer needs and opportunities for upselling
  • Excellent time management skills and the ability to work under pressure
  • Previous experience in a target-driven role demonstrating the ability to meet goals
  • Hold a full UK driving licence

About Group 1 Automotive

We are a global automotive group with over 7000 colleagues dedicated to providing exceptional customer service across 114 dealerships in the UK representing 21 brands. Our values of Respect, Integrity, Transparency, Teamwork, and Professionalism guide everything we do.



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