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Customer Experience Specialist

1 month ago

Ellesmere Port, Cheshire, United Kingdom The Dune Group Full time

About The Dune Group

At The Dune Group, we pride ourselves on being a family business with a passion for quality, comfort and style. For over 25 years, we've been perfecting the art of footwear and accessories, with a commitment to reducing our carbon footprint and building a more sustainable future.

As a Sales Advisor at The Dune Group, you'll join our vibrant team that shares your enthusiasm for shoes and customer service. You'll play a key role in delivering exceptional experiences and exceeding customer expectations. With a competitive commission scheme and clear progression opportunities, you'll have every chance to succeed and grow with us.

The Job Description

As a Sales Advisor, you'll be responsible for:

• Delivering exceptional customer service, ensuring customers feel valued and empowered to find their perfect pair

• Maintaining a thorough knowledge of our products, including styles, features and benefits

• Achieving sales targets through effective communication, product recommendations and upselling/cross-selling

• Collaborating with colleagues to maintain a clean, welcoming store environment and achieve business objectives

Your Skills and Qualifications

To be successful in this role, you'll need:

• Excellent communication and interpersonal skills

• A natural ability to deliver excellent customer service

• Enthusiasm for interacting with customers and providing product recommendations

• Passion for shoes and fashion, keeping up to date with the latest trends

Your Benefits

We offer a range of benefits to support your personal and professional growth, including:

• A competitive salary (£24,000 - £30,000 depending on experience)

• Ongoing training and development opportunities

• A fun, dynamic work environment with regular team incentives and socials

• Access to our employee assistance programme, retailTRUST, offering free counselling, legal advice and financial guidance

• 60% employee discount on Dune products

• 33 days holiday (inclusive of bank holidays – pro rata if part time)

• Company pension scheme and life assurance

• Friendly and open culture with plenty of opportunity for development and progression