Customer Experience Director

1 month ago


Ellesmere Port, Cheshire, United Kingdom M&S Full time
About the Job

We are seeking a Customer Experience Director to join our team at M&S. As a key member of our retail operations, you will play a crucial role in driving sales, commerciality, and service standards within your store.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and leading high-performing teams. You will be responsible for developing and implementing strategies to improve sales, profitability, and customer satisfaction.

Key Responsibilities:

  • Develop and implement effective strategies to improve sales, profitability, and customer satisfaction
  • Lead a high-performing team to deliver excellent customer service and achieve sales targets
  • Collaborate with other departments to drive business growth and improve operational efficiency
  • Identify areas for improvement and implement changes to enhance customer experience and business performance

Salary and Benefits:

  • A competitive salary of £50,000 - £65,000 per annum
  • A generous bonus scheme based on individual and company performance
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment that values innovation and collaboration

Requirements:

  • Proven experience in a leadership role within a retail or food service environment
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions to drive business growth
  • Passion for delivering exceptional customer experiences and leading high-performing teams


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