Passenger Assistant

1 week ago

Swindon, Swindon, United Kingdom Swindon Borough Council Full time

About the Role

We are seeking a Passenger Assistant to join our Travel Service team at Swindon Borough Council. As a Passenger Assistant, you will be responsible for the direct supervision of Children & Young People (CYP) travelling on Special Needs and Social Care Transport. Your primary focus will be on ensuring the safety, safeguarding, and well-being of passengers during their journey.

Key Responsibilities

  • Supervise CYP during transport, ensuring their safety and well-being
  • Establish a rapport and build relationships with passengers and their parents and carers
  • Provide emotional support and manage challenging situations
  • Collaborate with the team to ensure smooth transportation operations

Requirements

  • Ability to establish a rapport with passengers and their families
  • Patience and calm disposition in challenging situations
  • Emotional resilience and ability to manage difficult situations
  • Flexibility to cover routes at short notice

What We Offer

  • On-the-job training, including basic paediatric first aid and behaviour management
  • Opportunities for additional specialist training, such as Autism Awareness or specific medical needs training
  • A supportive and inclusive work environment
  • Competitive salary and benefits package

How to Apply

If you are passionate about working with children and young people and have the skills and qualities required for this role, please submit your application through our website. We look forward to hearing from you.

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