Field Support Engineer

1 month ago


Cheadle Hulme, Stockport, United Kingdom Thales Full time
Job Title: Field Support Engineer

Thales is seeking a highly skilled Field Support Engineer to join our team in Cheadle, UK. As a Field Support Engineer, you will be responsible for the deployment, setting to work, and in-service support of Sonar and Electronic Warfare Systems deployed on Royal Navy and export customers' ships and submarines.

Key Responsibilities:
  • Deploy, set to work, and provide in-service support for Sonar and Electronic Warfare Systems
  • Conduct and supervise front-line support, including fault diagnosis and testing, as well as acceptance trials both in harbour and at sea
  • Provide on-call telephone support to customers
  • Write site visit reports and post-maintenance reports
  • Comply with all export control rules and regulations, including International Traffic in Arms Regulations (ITAR)
Requirements:
  • Significant experience of working with electronic equipment, with some experience of electrical and hydraulic systems an advantage
  • Network/IT experience would also be beneficial
  • Experience of working with the Armed Forces, with an understanding of their procedures, would be advantageous
  • Ability to follow procedures, but also suggest improvements based on experience and knowledge
  • Happy to work at heights and within confined spaces
  • Willingness to spend time away from the factory, often responding at short notice to customer needs
What We Offer:
  • Competitive salary and benefits package
  • Half-day every Friday, usually finishing around 13:00pm
  • 28 days annual leave (plus bank holidays)
  • Life cover equivalent to 2X times annual salary
  • 24/7 Employee Assistance Program and access to mental wellbeing app
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts
Working Hours:

Monday to Thursday: 07:00am - 15:30pm, Friday: 07:00am - 12:00pm

Security Clearance:

The successful candidate will need full Security Clearance (SC). For more information and guidance, please visit the UKSV website.



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