Front Office Supervisor

3 days ago


Glasgow, Glasgow City, United Kingdom Heeton Concept Hotels Full time
Job Description:

We are seeking a highly skilled and experienced Night Manager to join our team at Heeton Concept Hotels. As a Night Manager, you will be responsible for overseeing the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

Your Key Responsibilities:

  • Manage the first impressions of our Guests
  • Perform Night Audit duties
  • Maximise room occupancy at the best rates
  • Use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash by the hotel credit policy
  • Act by policies and procedures when working with front-of-house equipment and property management systems
  • Conduct annual and mid-year appraisals with Team Members
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Manage, record and promptly resolve issues or emergencies that arise
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Act by all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager

Salary:

£35,000 - £45,000 per annum

Location:

Glasgow

About You:

  • Be courteous and focused on providing a consistently high standard of customer service
  • The ability to multi-task in a fast-paced environment
  • Previous experience as Night Manager in a similar size property
  • Ability to communicate with your team and the hotel teams
  • Must be flexible with hours
  • Must speak Fluent English


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